You have trained your staff, and they still have room to grow and improve.  May we assist?

5 Star Customer Service Training in Hospitality

Many organizations want to improve their customer experience processes and delivery.  Shepard Humphries & Lynn Sherwood provide 5 Star customer service training for hospitality industry professionals and others seeking growth.  This helps your staff earn high ratings which in turn leads to growth.

Our multi-day assessment and customized series of 2 hour training sessions are designed not to disrupt your operations.  Is there room for improvement at YOUR resort? 


Why Choose Shepard Humphries & Lynn Sherwood for your 5 Star Customer Service Training in Hospitality?

Lynn was a nurse, started a home health department for a hospital, was office manager for a hospital’s chief of staff, then owned a couple UPS Stores.  Shepard was a policeman, then owned a mobile service business.

customer experience consultantThen, in 2010 they started a brand new business … in an industry sector that did not even exist.  In 10 years, we and our team earned 540 Trip Advisor reviews at the Jackson Hole Shooting Experience.


Hospitality TrainingRates October to April assuming travel out of WY:

        • $3,800/day + expenses for 1 trainer (1.5 days travel to & from automatically added)
        • $4,800/day + expenses for 2 trainers (1.5 days travel to & from automatically added)
        • $22,000/5 days + expenses for 2 trainers (1.5 days travel to & from automatically added)

*Expenses refer to venue expenses, airfare, training aids, lodging, meals, rental car etc.

*More details on our Customer Service Training & pricing HERE.

*Prices for shorter training sessions can be customized to work for YOUR organization and we are always interested in bartering.  From training for specific industries like security guard services to retail, restaurant and other hospitality industry sectors, each course is customized both in terms of content and pricing.

Learn more about our Resort Guest Experience Improvement analysis and solutions offerings HERE.

Learn more about our Hospitality Productivity Improvement analysis and solutions offerings HERE.

Learn more about our Resort Consultation and training for Mexican resorts HERE.


Again, we will let our record of success speak for itself.  We would be honored to help you achieve similar levels!  Our reviews on FaceBook