The following levels do not make you “good” or “bad.” Some people choose to have a more laid back lifestyle and to avoid the stressors of professional-level communication.
To achieve a level, you must always meet all of the standards described.
Level 1
- Answer emails same-day if received by 1pm.
- Answer texts during normal waking hours within 5 minutes unless in a meeting.
- Answers phone calls within 3 rings.
- Answers voice messages in some format within 5 minutes unless in a meeting.
Level 2
- Answer emails same-day if received by 8am.
- Answer texts during normal waking hours within 20 minutes unless in a meeting.
- Answers phone calls within 5 rings.
- Answers voice messages in some format within 20 minutes unless in a meeting.
Level 3
- Answer emails within a day or two.
- Answer texts during normal waking hours within 2 hours unless in a meeting.
- Answers phone calls within 8 rings.
- Answers voice messages in some format within 2 hours unless in a meeting.
Level 4
- Answer emails within a week.
- Answer texts during normal waking hours within 8 hours unless in a meeting.
- Answers voice messages in some format within 8 hours unless in a meeting.
Level 5
- Answer emails within a week or sometimes not at all.
- Answer texts occasionally.
- Answers voice messages occasionally.