Communication Quality Levels

The following levels do not make you “good” or “bad.” Some people choose to have a more laid back lifestyle and to avoid the stressors of professional level communication.

Level 1

Answer emails same-day if received by 1pm.

Answer texts during normal waking hours within 5 minutes unless in a meeting.

Answers phone calls within 3 rings.

Answers voice messages in some format within 5 minutes unless in a meeting.


Level 2

Answer emails same-day if received by 8am.

Answer texts during normal waking hours within 20 minutes unless in a meeting.

Answers phone calls within 5 rings.

Answers voice messages in some format within 20 minutes unless in a meeting.


Level 3

Answer emails within a day or two.

Answer texts during normal waking hours within 2 hours unless in a meeting.

Answers phone calls within 8 rings.

Answers voice messages in some format within 2 hours unless in a meeting.


Level 4

Answer emails within a week.

Answer texts during normal waking hours within 8 hours unless in a meeting.

Answers voice messages in some format within 8 hours unless in a meeting.


Level 5

Answer emails within a week or sometimes not at all.

Answer texts occasionally.

Answers voice messages occasionally.