Estudios de Hoteleria y Servicos al Cliente

Customer Experience Evaluaciones (Incognito Inspections)

• We examine many aspects of your resort, find the most important problems, and then help you fix them. (Examinaremos en detalle varias categorías de su hotel)  Estudios de Hoteleria y Servicos al Cliente
• We are not affiliated with Forbes Travel Guide, and will not report any problems we find to them.  We are your opportunity to have a “practice inspection.” 
• We offer training to help with cultural expectations: “What guests from the US expect” (Delivered in English) 

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Clases de Ingles para empleados

• • From beginning English to advanced, we enjoy helping your employees!
  • Clase 90 minutos – $399 USD, 3 veces en un día – $999 USD

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Stio web, menú del restaurante, mas  – corrección de Ingles

• • Most websites, menus and other English writing in Spanish-speaking countries have MANY embarrassing small problemas de Ingles.  Cultural differences & preferences also need to be addressed.

“Esta oración es un ejemplo de cómo una traducción pobre parece poco profesional.”

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Customer service training

• • Can either be our standard classes or customized based on an audit or on management’s observations of needs. (Delivered in English)

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What does “Customer Experience” mean?

Customer service is about how a customer is served.
Customer “experience” goes a step beyond, and focuses on all aspects of a guest’s experience. I simply enjoy helping businesses become even better!

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Rates October to April assuming travel out of United States:

• $3,800/day + expenses for 1 trainer (1.5 days travel to & from automatically added)
• $4,800/day + expenses for 2 trainers (1.5 days travel to & from automatically added)
• $22,000/5 days + expenses for 2 trainers (1.5 days travel to & from automatically added)
  • • *Expenses refer to venue expenses, airfare, training aids, lodging, meals, rental car etc for the Consultor de resort

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